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citi cards Review - compliment
citi cards Review

citi cards Review

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compliment


as a senior i am not computer literate so when an employee helps and is so caring and concerned about my problem citi card needs to know. Recently I had attempt fraud and the fraud dept was wonderful.When I went to pay my bill I was told to renew my info. I did not understand how to do it. When I called I got the fraud dept, but Joy, jg84305, took my call and she went further than just her job description. This employee is a keeper.Please thank her from Geri J Brooks


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Comments


MikeCardace says: (7 years ago)
 0
hotfrog, I think you need to give yourself more credit for computer knowledge, because you did find a popular ratings site to leave your comments online!! :-) Anyways, I'm Mike, and I work for Citi in digital customer service/advocacy. I can't thank you enough for sharing your positive experience and kind remarks about how you were treated by Joy. I will be getting in touch with her manager to make sure she gets recognized for a job well done.

I also want to say thanks for being a Citi customer. We truly appreciate your business. I'm leaving my contact information below. Please get in touch if there's ever anything I can do to help or if you'd like to learn more about any of Citi's financial products and services.

Kind Regards,

Mike Cardace, Citi
Customer Service & Advocacy
michael.cardace@citi.com

ps: Here's a few sites I'd like you to keep on your radar screen:

http://stories.citi.com
www.citibank.com
https://communities.citi.com/community/innovation






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